TERMS AND CONDITIONS OF SERVICE

1. CALCULATION OF THE RATE:

1.1 • The cost estimate of the ride is available after you have entered the “pick-up” address, the “drop- off”destination address “the time”, date and number of people, then click on the "Next" button and the system will show you the calculated rate. 

1.2 • Rates include fuel and motorway tolls in Italy, while they do not include any motorway tolls abroad and costs for ferries.
Our assistance center answers the no. 06 56548975 

1.3 • For direct extra-urban transfers (non-stop), the fare is calculated with cost per kilometer.

1.4 • Any errors occurring during the booking process, such as flight number (Alphanumeric code followed by numbers es. FR1474, is not the booking number with the airline es. XM71BLQ), mobile phone number (including the prefix), email address, or pick-up and drop-off addresses, are solely the responsibility of the user who made the booking. If the customer fails to provide the correct information, the reservation may be canceled with a full charge, in accordance with the terms and conditions.

1.5 • For arrivals at airports and stations in Italy, the booking time must exclusively correspond to the flight landing time or the train’s arrival time at the station. Any time not certified by the Flight Radar 24 or Trenitalia applications is invalid. In the event of bookings with a different time, the company reserves the right to modify the reservation to the exact time.

1.6 • In case a user needs to choose a pickup time that does not align with the flight landing or train arrival at Airports and Stations, it is required to mention this in the notes during the booking process. Choosing a time different from the flight landing is considered an appointment, which allows for a free waiting time of 15 minutes from the chosen time, as stated in point 7. 7.3. After the 15 minutes of free waiting, point 7.4of the terms and conditions will apply.

2. SUPPLEMENTS:

2. 1 • Festive days service: 100% increase of the ordinary rate (holidays as per calendar: Christmas, August 15th, New Year's Eve, etc…)

2.2 •Night service (from 23.00pm to 5.00am): supplement equal to €50.00 on the ordinary rate.

2.3 • Any extension of the journey and/or request for additional services must be agreed with the Booking Office.

2.4 • It is possible to book extra requests, such as child seats, booster seats for children, transport for small pets (up to 6 kg in an approved carrier), ski backpacks, and any other items selectable in the booking form. The cost for these extras will be added to the transfer service fee.

3. SERVICE ORGANIZATION:

3.1 • The driver will meet the customers with the sign indicating the name of the customer or the company:

 At the airport: at the passenger exit in the arrivals hall after customs;

 In the city: in the indicated place 

3.2 • TSA - Airport transfers collaborates with rental companies with driver, with the same standards of quality and efficiency, and can make use of these for the performance of the services for which it deems appropriate.

3.3 •. The company reserves the right to modify, after consultation and acceptance by the customer, the pick-up time in situations of overbooking or general emergencies, taking into consideration the departure time of the flight/train and assumes all responsibility in case of missed flight/train with 100% reimbursement.

3.4 • In cases of emergency on the part of the company due to problems due to vehicles or drivers, the company can share the customer's transfer with other customers after communication and acceptance by the customer, the company is obliged to reduce the cost of the ride or refund the customer of 25% of the same, and to issue a 25% discount voucher.

3.5 • The company reserves the right to cancel the transfer "upon notification to the customer" in the event of force majeure/overbooking/general problems; following this, the company will issue a voucher for a 20% discount.

4. TERMS OF PAYMENT:

4.1 • We remind you that if you have chosen direct payment to the driver, no amount will be withdrawn from credi/debit card, the transaction you will see on your bank details is a blocked amount (pending) by your bank  which will be released when you have paid the driver in 24 hours in business days.

 • Credit card (all cards) directly in the vehicle at the end of the service.

• Direct cash payment in the vehicle at the end of the service.

• Online payment

The total amount of the service will be invoiced directly to the customer, following the end of the service, receiving an email with the driver's evaluation with the receipt attached.

5. CLIENT CONDUCT DURING THE SERVICE

5.1 • It is prohibited  smoking during transport; throwing objects from both stationary and moving vehicles; spoil the vehicle or damage the vehicle.

5.2 • The company requires that transport be carried out without violating the safety and behavioral rules established by the current laws of the Highway Code, Penal and Civil codes.

5.3 • Drivers can refuse to let on board a customer who appears to be dangerous, drunk, on drugs, or who has an incorrect attitude towards the driver.

6. LUGGAGE TRANSPORT AND OTHER:

6.1 • Any excess baggage e.g. skis and equipment must be declared at the time of booking, in order to avoid that the car is not suitable for such transport. It remains the discretion of the drivers to load undeclared bulky objects or suitcases in excess or which do not present the conditions of safe transport on the cars. (broken, dirty, wet suitcases, etc.)

7. RIGHT TO CANCELLATION OF THE RESERVATION OF THE SERVICE AND COMPLEMENTARY SERVICES:

7.1 • The customer has the option to autonomously cancel the reservation by clicking on the red button “Cancel Job” present in the confirmation email. It is specified that the TSA operator is not authorized to process the cancellation requested by the customer via chat or email. Furthermore, it is important to note that if there is a need to modify the details of the reservation, cancellation is not necessary; it is sufficient to submit a request for the modification of the details. The cancellation of the rental service with driver or of the complementary services is accepted, without penalty, within 24 hours before the service.

7.2 • Cancellations received less than 24 hours before the start of the service will incur a penalty equal to 100% of the service cost.

7.3 • If the customer does not show up for the appointment with the driver, the latter, after 45 minutes from the landing of the flight (national) or 1 hour (international) to the appointment, 15 minutes for addresses, stations, apartments, and without having heard from the customer, will abandon the location and the service will be fully charged.

7.4 • Beyond this time, if the driver is available and decides to wait, you will be charged €25.00 for every 30 minutes of delay from the flight landing time/pick up from addresses, hotels, stations. 

7.5 • Any request for changes to already confirmed reservations (e.g. time change, vehicle change, route, duration) must be forwarded to the reservation center at least 12 hours in advance to the e-mail booking@tsairportransfers.com indicating the reservation number and name and surname.

The operator will verify the possibility to make the requested change.

8. RESPONSIBILITY

8.1 • TSA - Airport Transfers undertakes in every reasonable way to ensure that its vehicles or vehicles driven by external collaborators arrive at the departure and arrival appointments on time, that are in perfect conditions both internally and externally and do not show dents or serious external damage.
However, it will not be responsible for delays due to force majeure (weather events, socio-political factors)

8.2 • Passenger belongings are transported entirely under the responsibility of the passenger who declares ownership upon meeting the driver. The customer is required to check the correspondence of their luggage at the time of drop-off, we do not accept responsibility for loss or damage of clients items or luggages.
All transported objects travel under the responsibility of the customer.

8.3 • The company is not responsible for any damage, loss and/or theft of luggage.

9.  COMPLAINTS:

9.1 •. The customer is obliged to report to us, in writing to admin@tsairportransfers.com, as soon as possible any problems deriving from disservices or shortcomings directly attributable to our work. We will quickly resolve any problem and inconvenience.

10. HYGIENE AND SAFETY

10.1 • The customer is required to maintain proper hygiene. In cases of flu and fever, coughing, or other contagious health conditions, they are obligated to protect themselves with masks, cover their mouth with an arm in cases of coughing or sneezing, and to keep the window slightly open.

10.2 • Our drivers are required to sanitize and clean the vehicle after each trip.

10.3 • Failure to comply with hygiene regulations will result in the interruption of service, with the customer being charged in full. Additionally, point 7.2 of the terms and conditions will apply.

10.4 • If the customer is picked up from a vehicle in unhygienic conditions, they must report the incident to the company via email with attached photographic documentation.