TERMS AND CONDITIONS OF SERVICE
1. CALCULATION OF THE RATE:
1.1 • The cost estimate of the ride is available after you have entered the “pick-up” address, the “drop- off”destination address “the time”, date and number of people, then click on the "Next" button and the system will show you the calculated rate.
1.2 • Rates include fuel and motorway tolls in Italy, while they do not include any motorway tolls abroad and costs for ferries.
Our assistance center answers the no. 06 56548975
1.3 • For direct extra-urban transfers (non-stop), the fare is calculated with cost per kilometer.
2. SUPPLEMENTS:
2. 1 • Festive days service: 50% increase of the ordinary rate (holidays as per calendar: Christmas, August 15th, New Year's Eve, etc…)
2.2 • Night service (from 22:00 - 06:00 ): surcharge of 11.50% of the ordinary rate.
2.3 • Any extension of the journey and/or request for additional services must be agreed with the Booking Office.
3. SERVICE ORGANIZATION:
3.1 • The driver will meet the customers with the sign indicating the name of the customer or the company:
At the airport: at the passenger exit in the arrivals hall after customs;
In the city: in the indicated place
3.2 • TSA - Airport transfers collaborates with rental companies with driver, with the same standards of quality and efficiency, and can make use of these for the performance of the services for which it deems appropriate.
3.3 •. The company reserves the right to modify, after consultation and acceptance by the customer, the pick-up time in situations of overbooking or general emergencies, taking into consideration the departure time of the flight/train and assumes all responsibility in case of missed flight/train with 100% reimbursement.
3.4 • In cases of emergency on the part of the company due to problems due to vehicles or drivers, the company can share the customer's transfer with other customers after communication and acceptance by the customer, the company is obliged to reduce the cost of the ride or refund the customer of 25% of the same, and to issue a 25% discount voucher.
3.5 • The company reserves the right to cancel the transfer "upon notification to the customer" in the event of force majeure/overbooking/general problems; following this, the company will issue a voucher for a 20% discount.
4. TERMS OF PAYMENT:
4.1 • We remind you that if you have chosen direct payment to the driver, no amount will be withdrawn from credi/debit card, the transaction you will see on your bank details is a blocked amount (pending) by your bank which will be released when you have paid the driver in 24 hours in business days.
• Credit card (all cards) directly in the vehicle at the end of the service.
• Direct cash payment in the vehicle at the end of the service.
• Online payment
The total amount of the service will be invoiced directly to the customer, following the end of the service, receiving an email with the driver's evaluation with the receipt attached.
5. CLIENT CONDUCT DURING THE SERVICE
5.1 • It is prohibited smoking during transport; throwing objects from both stationary and moving vehicles; spoil the vehicle or damage the vehicle.
5.2 • The company requires that transport be carried out without violating the safety and behavioral rules established by the current laws of the Highway Code, Penal and Civil codes.
5.3 • Drivers can refuse to let on board a customer who appears to be dangerous, drunk, on drugs, or who has an incorrect attitude towards the driver.
6. LUGGAGE TRANSPORT AND OTHER:
Any excess baggage e.g. skis and equipment must be declared at the time of booking, in order to avoid that the car is not suitable for such transport. It remains the discretion of the drivers to load undeclared bulky objects or suitcases in excess or which do not present the conditions of safe transport on the cars. (broken, dirty, wet suitcases, etc.)
7. RIGHT TO CANCELLATION OF THE RESERVATION OF THE SERVICE AND COMPLEMENTARY SERVICES:
7.1 • The customer can cancel the reservation by sending an e-mail to booking@tsairportransfers.com The cancellation of the rental service with driver or of the complementary services is accepted, without penalty, within 12 hours before the service.
7.2 • Cancellations received 12 hours before the start of the service will be subject to a penalty equal to 50% of the cost of the service. Cancellations received 6 hours before service will be subject to a penalty equal to 100% of the cost of the service.
7.3 • If the customer does not show up for the appointment with the driver, the latter, after 45 minutes from the landing of the flight (national) or 1 hour (international) to the appointment, 15 minutes for addresses, stations, apartments, and without having heard from the customer, will abandon the location and the service will be fully charged.
7.4 • Beyond this time, if the driver is available and decides to wait, you will be charged €25.00 for every 30 minutes of delay from the flight landing time/pick up from addresses, hotels, stations.
7.5 • Any request for changes to already confirmed reservations (e.g. time change, vehicle change, route, duration) must be forwarded to the reservation center at least 12 hours in advance to the e-mail booking@tsairportransfers.com indicating the reservation number and name and surname.
The operator will verify the possibility to make the requested change.
8. RESPONSIBILITY
8.1 • TSA - Airport Transfers undertakes in every reasonable way to ensure that its vehicles or vehicles driven by external collaborators arrive at the departure and arrival appointments on time, that are in perfect conditions both internally and externally and do not show dents or serious external damage.
However, it will not be responsible for delays due to force majeure (weather events, socio-political factors)
8.2 • Passenger belongings are transported entirely under the responsibility of the passenger who declares ownership upon meeting the driver. The customer is required to check the correspondence of their luggage at the time of drop-off, we do not accept responsibility for loss or damage of clients items or luggages.
All transported objects travel under the responsibility of the customer.
8.3 • The company is not responsible for any damage, loss and/or theft of luggage.
9. COMPLAINTS:
9.1 •. The customer is obliged to report to us, in writing to admin@tsairportransfers.com, as soon as possible any problems deriving from disservices or shortcomings directly attributable to our work. We will quickly resolve any problem and inconvenience.
